Frequently asked questions
- Are you the official network provider?
- No, we are an independent support service.
- Do you ask for passwords?
- Never. We do not request banking logins or full account numbers.
- Can you change my plan?
- We can guide you, but the final change is done with your provider.
- Is the call free?
- Our number is a UK freephone line. Some mobile providers may charge.
Helpful guides
- Fix Wi-Fi issues — router reboot & positioning.
- Broadband activation steps — what to check.
- Slow speeds — diagnostic checklist.
Testimonials
“Great support, solved my router issue in minutes.” — S. Mitchell